Direct mailing

Updated: 17.03.2011

To disseminate euro-related information in an efficient way, the Ministry of Finance and Eesti Pank organised two rounds of direct mailing in cooperation with the European Commission and the European Central Bank.

The first round of direct mailing was sent out by the Ministry of Finance and the European Commission and it contained a brochure Would you like to know how the euro is coming to Estonia?, which gave a brief summary of the facts about the changeover to the euro, a cover letter from the Ministry of Finance and the European Commission and a euro calculator. In places where at least half of the population is non-Estonian speaking, the envelope contained two brochures, one in Estonian and one in Russian. The same principle was applied in the second mailing as well.


The second round of mailing was organised by Eesti Pank and the European Central Bank. This time people were sent a presentation of the Estonian euro coins and of the bank notes with their main security features. In addition, the envelope contained a leaflet with two hologram conversion cards and Russian and English-language instructions about where to get more information about the euro.


The first round of direct mailing was completed on 5- 17 November. Eesti Post, the Estonian postal service, delivered the mailshot to 561,000 addressees within this period. The second round of direct mailing occured during the last week of November.

In January 2011 the Ministry of Finance sent a further 22,000 euro-calculators to registered households.

What should I do if I received neither the mailing nor the calculator?

If you have not received the mailing by 17 November, you should contact the customer service of Eesti Post: The customer service phone numbers are 1661 and 661 6616. The direct mailing addresses will come from the registered mailing addresses of private persons but it will not be a personalised mailing. Eesti Post registered additional applications until the end of November 2011.

What should I do if my euro calculator does not work?

First of all, you should read the user manual (.pdf). If you are convinced that you have received a faulty item, turn to the nearest Euronics shop (see the list of the shops on Euronics website) where your calculator will be replaced free of charge. If for some reason you cannot do that, you can send the calculator to the shop for replacement by post. When sending it by post, you should bear in mind that you will have to cover the costs of postage, while the new calculator will be returned to you at the expense of Euronics. See more about the warranty terms of the calculators on the Euronics website. For general questions, you can also call a free euro information phone line on 800 3330. See also the video manual of the euro calculator (in Estonian)

The warranty period of the euro calculators will be valid until 15 September 2012. Defective calculators will be replaced free of charge under the terms of the warranty if the fault is due to the manufacturer. The warranty does not cover the replacement of batteries.

Where was the euro calculator produced?

The euro calculators were produced specially for Estonia by a Chinese company Putian Hanjiang Bai Li Electronics Co to an order for 610,000 calculators.

Where else will the calculator be sent besides households?

In addition to the direct mailing, the Ministry of Finance distributed euro calculators free of charge to social welfare institutions, the army, the associations of student bodies and prisons. These are institutions where people are constantly away from their family and which, under the law, constitute a separate household.

Additionally, the Ministry of Finance, distributed 1,700 euro calculators to bus companies that operate regular passenger services in order to facilitate the sale of tickets on the buses during the dual circulation of the kroon and the euro 1-14 January.

What should I do if I do not need the euro calculator?

If you want to give up your euro calculator, we ask you to take into account the interests of society and the environment. If there is really nobody in your family who needs the calculator, then social welfare institutions, educational institutions, day centres for the retired and similar institutions definitely have a greater need for them. Euro calculators can be also returned to Euronics shops who can make sure that they are sent to people who need them.

The Ministry of Finance will not organise any additional sales of the euro calculators to interested parties and will not recommend any particular outlet from where it would be possible to obtain a euro calculator.

See also: What to do when the euro calculator becomes waste?